Disney Plus error code 42 may pop up when launching the services even though your internet is fine. When this error 42 occurs you will see a message along with it “We’re sorry; we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet and try again,“.
This error can occur due to various reasons, such as a poor internet connection, an outdated app, or incorrect account information. If you’re experiencing Error Code 42 while streaming Disney Plus on Roku or Firestick, there are a few troubleshooting steps you can take to resolve the issue.
One common solution is to clear the cache and data of the Disney Plus app on your device. Another approach is to uninstall and reinstall the app. You can also try restarting your device or resetting it to factory settings.
In this article, we’ll explore some of the most effective solutions for fixing Disney Plus error code 42 on Roku & Firestick, so you can get back to binge-watching your favorite content in no time.
How to Fix Disney Plus Error Code 42 on Roku & Firestick
Here we have explained ways to resolve error code 42 Disney Plus issues on Roku and Firestick.
1. Basic Troubleshooting
Before attempting any specific methods to resolve Disney Plus error code 42 on Roku and Firestick, it is important to first check for some basic things.
- If you come across Error Code 42 while trying to select a TV show or movie on Disney Plus, the initial and straightforward solution is to reset your device. To do this, unplug your streaming media device like Roku, wait for two minutes, and then plug it back in.
- If you encounter the same error message on multiple devices, it is recommended to try accessing Disney Plus on a different device. If the error persists, then it is probable that the issue lies with your WiFi network.
- Test your “internet speed test.” If the speed is low then context the internet service provider.
- To troubleshoot the issue, you can restart your internet modem and wireless router. Start by switching off both devices for at least two minutes. Once the modem has finished starting up, turn on the WiFi router. It is important to ensure that you have a strong WiFi signal in the area where you intend to stream content once your system is back up and running.
2. Check Disney Plus Server Status
Sometimes, Error Code 42 on Disney Plus may be caused by a server outage, although this is not a common occurrence. The quickest way to check if the service is down is by visiting Downdetector’s Disney Plus network status page. If the service is indeed down, it is best to wait for it to function properly again.
3. Sign-In to Disney Plus Again
our streaming device’s error code 42 may occasionally be resolved by just re-signing into Disney Plus.
- Start the Disney Plus app on your device.
- Click your account icon, and then select Log Out.
- After completely logging out, then sign back in with your username and password and check if the issue is resolved.
4. Clear the Browser Cache
Clearing the cache can help your device to run optimally. Along with Error code 42, you can fix other problems, like content loading slowly, etc.
To do so, follow these steps:
For Roku:
- Ensure that “Home” is chosen in the main menu.
- Press the following buttons sequentially on the remote control:
- Press Home five times.
- Now press Up.
- Press the Rewind button twice.
- Press the Fast Forward button twice.
- The time it takes to restart and the clear cache is 15 to 30 seconds.
For Firestick:
- On your Fire TV, go to Settings.
- Choose Applications.
- Choose the program you’re experiencing difficulties with under Manage Installed Applications.
- Choose Clear Data, then Clear Cache.
5. Reinstall your Disney Plus App
If the issue with Disney Plus is limited to a specific device and clearing the cache is unsuccessful, try uninstalling and reinstalling the application on your Roku or Firestick. This solution may be useful if Disney Plus works properly on other devices connected to the same WiFi network.
For Roku:
Uninstall
- On your Roku remote, click the Home button.
- To access the Channel Store, click Streaming Channels.
- Find Disney plus, then click OK, using your remote.
- When asked, choose Delete channel and then click OK.
Install
- On the Roku remote, first press the Home button.
- To access the Channel Store, choose Streaming Channels.
- Choose Search Channels.
- Start by typing Disney.
- Click on Disney once it appears in the search results and then choose Add Channel.
- You can choose it from the list of channels on your home screen after installation.
- The first time you use the app, you must input your login information if you already have a Disney Plus account.
- If not, you may do so now by creating an account (opens in a new tab).
- Then, all you have to do is choose what you want to watch and hit play.
For Firestick:
Uninstall
- Choose the three-tile button that is located next to the settings button on the right side of the screen.
- Your device will display your most frequently used and pinned apps. Note that: to view the full list of your applications, choose the last tile, “App Library,” if you don’t see Disney plus.
- Scroll up to find Disney plus. Press your remote’s settings button, which is marked by three horizontal dashes.
- On the right side of your screen, a menu will show up. Choose Uninstall by scrolling down.
- You will be prompted by your FireStick to confirm the activity. Choose Uninstall by clicking.
- In order to remove the app from your FireStick, click OK at the end.
Install
- Choose the Search option in the top-left corner of the Firestick’s home screen.
- Type Disney Plus.
- Select it in the search suggestions
- If necessary, scroll down and choose the Apps & Games row.
- Choose Disney plus.
- Press “Get” (or Download)
- Let the application install.
- To launch Disney Plus on FireStick, click Open.
- Disney Plus is now properly installed on your Firestick.
6. Contact Disney+ Support
If none of the fixes work in your case, then you can contact Disney+ Support for help. The support team is available 24/7 via phone, email, or live chat to answer any inquiries you may have.
They can assist with a wide range of issues, including login problems, billing concerns, and technical difficulties. Whether you’re a new or existing subscriber, don’t hesitate to reach out to Disney+ Support for prompt and reliable assistance.
