Fix: Hulu We Encountered an Error When Switching Profiles

Hulu is a popular streaming service that allows users to enjoy movies, TV shows, and live TV channels. One of its key features is creating multiple profiles within a single account, allowing users to personalize their experience and keep their watch history separate.

However, several Hulu users reported that “We encountered an error when switching profiles” error when attempting to switch or cycle between the profiles linked to their accounts. This issue appears to be happening on multiple devices.

This issue is mainly caused by cached data related to Hulu, the Facebook account being tied to an old Hulu account, account suspension or ban, and conflict caused by activated devices.

This issue can be frustrating, but there are several solutions available that can help resolve it. This guide will provide all the tested methods to solve your problem quickly.

Fix Hulu; We Encountered an Error When Switching Profiles

If you’re consistently encountering errors while switching profiles, below are the methods you can try to resolve your problem.

1. Use Incognito Mode (Private Mode)

Many Hulu users who encounter the “We encountered an error when switching profiles” message have found a solution by opening the streaming service in Incognito Mode (Google Chrome) or Private Mode (Mozilla Firefox). While this is considered a workaround rather than a proper fix, many users have confirmed its success.

If you’re looking for a quick fix, click on the action button of your browser and then select New Incognito Window from the newly appeared context menu.

If you’re using Firefox, click on the action button and then click on New Private window from the newly appeared context menu.

To use the workaround of opening Hulu in Incognito or Private mode, start by opening a private window and accessing the Hulu homepage. Log in to your account again, but remember that your login credentials will not be saved since you’re in a private window.

Once you’ve successfully logged in, attempt to switch profiles to see if the “We encountered an error when switching profiles” issue has been resolved.

If the problem persists, move down to the next potential fix below.

2. Disconnect old Facebook Account from Hulu

Another possible cause of the “We encountered an error when switching profiles” issue on Hulu is an account conflict due to the user being logged into a Facebook account via their browser or having an old Hulu account linked to the same Facebook account.

In this method, Hulu will forcibly log the user out of their account when they reach the profile page, as it detects a Facebook account that isn’t associated with the expected one. This issue arises when Hulu searches for a Facebook account and detects an outdated or incorrect one.

If the issue is with your computer or a laptop/notebook you should try using Restoro Repair which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption

To fix the ‘We encountered an error when switching profiles’ error in Hulu, if you have an old Hulu account linked to a Facebook account, you should log in with your own and unlink the old Hulu account from your account.

If this scenario is not applicable or you have already done this, and the error persists, move on to the next potential fix.

3. Remove Unnecessary Activated Devices

Too many activated devices or devices pinging from unsupported territories can cause the ‘We encountered an error when switching profiles’ error on Hulu. To fix this issue, users can remove unnecessary devices from their Hulu account list of allowed ones.

Here are a few steps on how you can easily do from your Hulu account;

Open your Hulu account and click on your account icon (before you get to the profile page) to get to the Your Account page.
Once you reach the Your Account page, scroll down until you find the Watch Hulu on Your Devices section. When you see it, click on the Manage Devices button associated with it.
Once you’re finally inside the Manage Your Devices menu, click the Remove button associated with every non-essential device or device you don’t recognize.
Once every non-essential device is removed, sign out and in with your Hulu account again and see if the ‘We encountered an error when switching profiles‘ error still appears once you get to the Profile page.

4. Uninstall and Reinstall Hulu

If the problem still persists, then remove the Hulu app from your device and reinstall it on your device again. Afterward, launch Hulu and see if this “we encountered an error when switching profiles” problem is fixed.

5. Contact the Hulu Support Desk

If none of the methods above have helped you go around the ‘We encountered an error when switching profiles‘ error, your only hope to resolve this issue is to contact Hulu’s support desk.