Hulu is a popular streaming service that allows users to enjoy movies, TV shows, and live TV channels. One of its key features is the ability to create multiple profiles within a single account, which allows each user to personalize their experience and keep their watch history separate.
However, several Hulu users are experiencing the “We encountered an error when switching profiles” error when attempting to switch or cycle between the profiles linked to their accounts. This issue appears to be happening on multiple devices.
This issue is mainly caused due to cached data related to Hulu, the Facebook account being tied to an old Hulu account, account suspension or ban, and conflict caused by activated devices.
This issue can be frustrating, but there are several solutions available that can help resolve it. In this guide, we’ll provide you with all the tested methods that can easily solve your problem.
Fix: Hulu We Encountered an Error When Switching Profiles
If you’re consistently encountering errors while switching profiles, then below are the methods that you can try to resolve your problem.
1. Use Incognito Mode (Private Mode)
Many Hulu users who encounter the “We encountered an error when switching profiles” message have found a solution by opening the streaming service in Incognito Mode (Google Chrome) or Private Mode (Mozilla Firefox). While this is considered a workaround rather than a proper fix, many users have confirmed its success.
If you’re looking for a quick fix, simply click on the action button of your browser and then select New Incognito Window from the newly appeared context menu.
If you’re using Firefox, click on the action button and then click on New Private window from the newly appeared context menu.
To use the workaround of opening Hulu in Incognito or Private mode, start by opening a private window and accessing the Hulu homepage. Log in to your account again, but keep in mind that your login credentials will not be saved since you’re in a private window.
Once you’ve successfully logged in, attempt to switch profiles to see if the “We encountered an error when switching profiles” issue has been resolved.
If the problem persists, move down to the next potential fix below.
2. Disconnect old Facebook Account from Hulu
Another possible cause of the “We encountered an error when switching profiles” issue on Hulu is an account conflict due to the user being logged into a Facebook account via their browser or having an old Hulu account linked to the same Facebook account.
In this method, Hulu will forcibly log the user out of their account when they reach the profile page, as it detects a Facebook account that isn’t associated with the expected one. This issue arises when Hulu is searching for a Facebook account and detects an outdated or incorrect one.
If the issue is with your computer or a laptop/notebook you should try using Restoro Repair which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption
To fix the ‘We encountered an error when switching profiles’ error in Hulu if you have an old Hulu account linked to a Facebook account, you should log in with your own Hulu account and unlink the old Hulu account from your Facebook account.
If this scenario is not applicable or if you have already done this and the error persists, move on to the next potential fix.
3. Remove Unnecessary Activated Devices
Having too many activated devices or devices pinging from unsupported territories can cause the ‘We encountered an error when switching profiles’ error on Hulu. To fix this issue, users can remove unnecessary devices from the list of allowed ones on their Hulu account.
Here are a few steps on how you can easily do from your Hulu account;
- Open your Hulu account and click on your account icon (before you get to the profile page) to get to the Your Account page.
- Once you get to the Your Account page, scroll down until you find the Watch Hulu on Your Devices section. When you see it, click on the Manage Devices button associated with it.
- Once you’re finally inside the Manage Your Devices menu, go ahead and click the Remove button associated with every non-essential device or with any device that you don’t recognize.
- Once every non-essential device is removed, sign out and in with your Hulu account again and see if the ‘We encountered an error when switching profiles‘ error still appears once you get to the Profile page.
4. Uninstall and Reinstall Hulu
If the problem still persists, then just remove the Hulu app from your device and reinstall it on your device again. Afterward, launch Hulu and see if this “we encountered an error when switching profiles” problem is fixed.
5. Contact Hulu Support Desk
In case none of the methods above have helped you go around the ‘We encountered an error when switching profiles‘ error, your only hope at getting this issue resolved is to get in contact with Hulu’s support desk.