How to Fix Disney Plus Error Code 41

Disney Plus Error Code 41 is a common issue that can occur when trying to stream content on the platform. When this error occurs, you will typically see this error message “We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center“.

This error can be caused by a variety of factors. One common problem experienced by Disney Plus users is Error Code 41, which can occur due to a variety of reasons, including internet connectivity issues, server problems, or device-specific issues.

Fortunately, there are several steps you can take to fix this error and continue streaming your favorite movies and TV shows on Disney Plus.

In this article, we will guide you through the steps you can take to troubleshoot and fix Disney Plus Error Code 41 quickly and easily, so you can get back to enjoying your favorite content without interruption.

How to Fix Disney Plus Error Code 41

If you’re experiencing Error Code 41, try using a speed test to determine the uploading and downloading speed of your internet connection, and check whether your device is compatible. If you are unsure whether you are using a compatible device, you may check the Disney plus supported devices page. In case these fixes won’t work, then try running through these troubleshooting steps to clear the error and get back to watching your Disney+ shows.

1. Clear Cache Issues

Frequently accessed platforms like Disney Plus may experience streaming issues due to a corrupted cache. When the cache becomes corrupted, it can result in slow or non-existent loading of content. This can trigger Disney Plus Error Code 41, while a corrupted cache can also lead to Disney+ Error Code 14 on your streaming device.

Whether it’s on a Roku, laptop, Chromecast, or Firestick, if you’re unable to access Disney+ content, it’s possible that a cache problem is a culprit.

How to Fix Cache Issues?

The quickest ways to fix Cache issues are as follows:

  • Exit the Disney+ app.
  • Delete the Disney plus app.
  • Turn off your streaming device for a few minutes.
  • Restart your streaming device.
  • Re-install your Disney Plus app to check if the streaming resumes.

2. Check the Disney+ Servers

When Disney Plus servers experience downtime, it can prevent you from accessing content on your Smart TV or other devices. Essentially, your device won’t be able to establish a connection with the Disney+ service. You can stay on top of places like Downdetector and watch for when an outage has been reported.

Here are a few potential causes for server outages on Disney+:

  • Technical issues.
  • Maintenance or updates.
  • Overwhelming traffic or demand.
  • External factors, such as weather-related disruptions or power outages.

3. Watch a Different Show on Disney+

When error code 41 pops up while trying to watch a specific movie or show on Disney Plus, try playing a different video to see if the issue persists. If the alternate video plays smoothly without any problems, it’s possible that there’s a distribution rights issue with the content you were trying to access earlier. In such cases, you can contact the Disney Plus support team to confirm if this is a bug or to inquire about the availability of the particular episode or movie.

4. Check the Internet Connection Issues

Various reasons might be causing service disruptions due to your internet connection issues. Some of the causes include:

  • You’re experiencing connection speed issues or a lack of bandwidth.
  • Wi-Fi router issues may be causing Error Code 41.
  • Internet Service Providers may be experiencing network issues

How to Fix Connection Speed Issue?

Here are some things you can do to improve your connection speed:

  • To ensure smooth HD streaming without buffering, begin by conducting a speed test to check your internet speed. Typically, for optimal performance, your download speed should exceed 5Mbps.
  • Assess the number of devices connected to your Wi-Fi network if your download speed is below 5Mbps. Reduce the number of connected devices and re-run a speed test to see if it improves your Disney Plus streaming experience.
  • If you want to watch a 4K video, consider lowering the playback quality.
  • If you’re using a VPN, it’s possible that your connection is being slowed down. That’s why we suggest using a premium VPN that won’t affect your browsing speed but will also allow you to stream without buffering.

The final option is to upgrade your internet plan to higher bandwidth.

How to Fix Router Issues?

You can try the following steps to fix Wi-Fi router issues:

  • Install any firmware updates of your Wi-Fi router that are pending.
  • Troubleshoot the DNS server settings of your Wi-Fi device.
  • If the above doesn’t solve the problem, power off your Wi-Fi device.
  • The next step is to unplug the power cable and wait for a minimum of 20 seconds to allow power capacitors to clear.
  • Plug back in the power cable of your Wi-Fi device and switch it on.
  • Allow a few seconds for the internet to resume and start streaming.

If nothing works, then you may try resetting your router. The reset button is usually located at the rear end of the router. However, it is imperative to note that resetting your Wi-Fi device will delete your custom settings saved in the past.

How to Fix ISP or Network Issues?

If you’re experiencing network problems, it’s often outside of your Internet Service Provider’s control. In such cases, the best course of action is to contact your ISP’s helpline and inquire about the estimated time for network restoration. Unfortunately, you’ll need to wait until services are back up and running, as there is little you can do to resolve the issue on your own.

On the brighter side, it is reasonable to assume that your streaming device and Wi-Fi router are in good working order.

5. Update the Disney Plus App

If you’re trying to access Disney Plus and encountering error problems, it could be due to an outdated app. Disney Plus servers are unable to support an older version of the application, resulting in these errors. Therefore, we recommend checking if your app has been updated to the latest version before trying to access Disney Plus.

For Android:

  • Go to play Store > menu button >My Apps and Games>Find Disney Plus in the list of Pending updates> update button.

For iOP:

  • App Store> Tap profile icon> find Disney Plus from the list of apps > Update.

For PS4:

  • Highlight Disney Plus through controller > options menu> press X or 0 buttons to proceed.

6. Reinstall Disney Plus App

Disney Plus files on your app may be corrupted or missing. To address this issue, try uninstalling and reinstalling the app on your device.

If you are using the Disney Plus app on your Play Station 4, these are the simple procedures to remove it and reinstall it:

  • On the home screen, select Disney Plus with your PS4 controller.
  • On the side menu, select Options, and then select Delete.
  • To remove the application, press the or button on the controller.
  • Reinstall the Disney plus app by going to the Play Station Store.

For Roku:


  • On your Roku remote, click the Home button.
  • To access the Channel Store, click Streaming Channels.
  • Find Disney plus, then click OK, using your remote.
  • When asked, choose Delete channel and then click OK.


  • On the Roku remote, first press the Home button.
  • To access the Channel Store, choose Streaming Channels.
  • Choose Search Channels.
  • Start by typing Disney.
  • Click on Disney once it appears in the search results and then choose Add Channel.
  • You can choose it from the list of channels on your home screen after installation.
  • The first time you use the app, you must input your login information if you already have a Disney Plus account.
  • If not, you may do so now by creating an account (opens in new tab).
  • Then, all you have to do is choose what you want to watch and hit play.

For Firestick:


  • Choose the three-tile button that is located next to the settings button on the right side of the screen.
  • Your device will display your most frequently used and pinned apps. Note that: to view the full list of your applications, choose the last tile, “App Library,” if you don’t see Disney plus.
  • Scroll up to find Disney plus. Press your remote’s settings button, which is marked by three horizontal dashes.
  • On the right side of your screen, a menu will show up. Choose Uninstall by scrolling down.
  • You will be prompted by your FireStick to confirm the activity. Choose Uninstall by clicking.
  • In order to remove the app from your FireStick, click OK at the end.


  • Choose the Search option in the top-left corner of the Firestick’s home screen.
  • Type Disney Plus.
  • Select it in the search suggestions
  • If necessary, scroll down and choose the Apps & Games row.
  • Choose Disney plus.
  • Press “Get” (or Download)
  • Let the application install.
  •  To launch Disney Plus on FireStick, click Open.
  • Disney Plus is now properly installed on your Firestick.

7. Contact Disney Plus Support

If Disney Plus Error Code 41 persists, contact the support team and explain the steps you’ve taken to address the issue.

In case the problem still persists, then try clearing your browser’s cache, turning off some of your browser extensions, and playing a different video may help you to reslove you problem.

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