There are several possible causes for Razer Synapse to malfunction and become unable to identify your Razer mouse or keyboard. There might be a problem with the accessory. Issues can arise from any conflict between Synapse, Windows, the device drivers, or the device.
If your Razer Synapse is failing to detect your mouse, the reason might also be the lack of connection between the mouse and Synapse. Other reasons can be a lack of compatibility between your device (such as 3.5 headsets, the Razer Seiren Mini, and similar models) and Razer Synapse.
The main solution here is to make sure that everything is maintained up to date. However, there might be other issues that are more difficult to identify, such as filthy or damaged USB ports. So let’s take a look at possible solutions to this problem.
How To Fix Razer Synapse Not Detecting Mouse
Fix 1: Resolve Hardware problems.
If your Razer Synapse is not detecting your mouse or keyboard, you might have an issue with hardware connections. You can opt for these methods to solve this issue.
Step 1: Clear any Obstructions. To fix the problems of obstruction in the mouse sensor, you have to unplug the mouse from the computer and clear its sensor using a cleaner with alcohol. Then try to connect again when dried to check if the blockage is gone.
Step 2: Calibration of Mouse surface. The issue can be due to the calibration of the mouse surface. For solving this issue, you have to place the mouse flat and insert it into the USB port. Then, wheel it for some seconds while maintaining pressure on the left button and right-clicking the other right button. This will reset the calibration.
Step 3: Change USB Ports. Your computer might fail to recognize your mouse due to a damaged USB port. So, you can try to reconnect using different USB ports.
Step 4: Try another Computer. You can also detect the problem by connecting your mouse or keyboard to another computer. If the other computer recognizes your peripheral device, your computer has the problem to be solved. Razer Support can help your problem in getting fixed.
Fix 2: Reboot your Computer.
If the Razer mouse or keyboard is still not detected, perhaps all that is required to restore functionality is a quick and easy reboot. So just turn your computer On and Off once before reconnecting to the peripheral devices.
Fix 3: Snooze the Antivirus Program
If the problem remains even after rebooting the computer, the antivirus software might be stopping your Razer Synapse from detecting the keyboard or mouse. To ensure further, you can temporarily turn off antivirus software and then try the device again to see if it fixes the problem.
Fix 4: Uninstall Razer Synapse
If the problem still remains unfixed after trying the basic tips mentioned above, you can try temporarily uninstalling Razer Synapse. To attain this, you have to follow these steps.
- Open the Run box and simultaneously hit the ‘Windows logo’ and ‘R key’ on your keyboard.
- Now, you have to enter ‘appwiz.cpl’ and click OK.
- Next, you have to remove Razer Synapse from your computer by uninstalling it from the list of installed programs.
- From ‘ C drive,’ you have to open program files and ensure that no file is concealed in the hidden objects.
- Now, remove all the files from this folder.
- Go to C: ProgramDataRazer and select Hidden items. Then, remove every file from this folder.
- Now restart your computer before reinstalling Razer Synapse and check the detection of your keyboard or mouse.
Fix 5: Reinstall your Device Drivers
If uninstalling Razer Synapse did not work for you, the identification failure in Razer Synapse might be due to a corrupt driver on your PC. To solve this issue, you have to uninstall and reinstall the device driver. To perform this operation, you have to:
- Open the Run box.
- Instantly press the Windows logo key and R on the keyboard.
- Then enter ‘devmgmt.msc’ and hit the Enter button for launching Device Manager.
- After that, you have to remove the devices from your Razer computers.
- Restart your computer. It will enable Windows to reinstall the device and point to device drivers.
- Now check if the Razer Synapse and computer are now able to detect your mouse.
Fix 6: Update Razer device drivers
After failing to enable detection of mouse or keyboard even after refreshing the hardware, Razer Synapse, and device drivers, we can recommend you can update to Razer device driver through one of the following ways.
- Use Pre-installed software: Many OEMs, including HP and Dell, install software that checks their pre-built PCs for out-of-date drivers and optimizes the system. Open the program whenever you want to check for new drivers on your PC.
- Download Motherboard Driver: For systems created at home, download motherboard drivers directly from hardware producers. Get the most recent motherboard drivers from ASRock, Asus, Biostar, EVGA, Gigabyte, MSI, and other manufacturers.
- Download from OEMs: OEMs like HP and Dell optimize hardware manufacturers’ drivers to function best with your desktop or laptop configuration. To ensure the best and most reliable performance, download and install drivers from OEMs. Non-OEM downloads are an exception in some cases, such as when you’re updating the drivers for your discrete GPU.
Failure to connect Razer devices using Synapse is a fairly common issue existing since the software’s released. Under regular circumstances, you can fix this simply by removing a physical hindrance in connection or an antivirus. You can try rebooting your computer or reinstall Razer Synapse or Device Driver. If the problem remains, the reason can be an update to Windows or Synapse or the addition of new features. So you have to make your system compatible with it.
